Terms & Conditions

Terms and Conditions

When making a costume order clients are required to sign a contract. You will be sent a contract either by email or a printed copy will be given to you and you will be required to go over every detail and if satisfied, your signature will be used on our contract.

Any products purchased including miniatures, makeup, cosplay materials, board games and comics are from a trusted supplier. If there are pieces missing we are not responsible although we will be happy to get you in contact with the supplier of the product to help resolve the issue

Workshops done through Geektopia specifically take place at a clients house or at Geektopia's headquarters. Privacy of both addresses is expected, classes last up to 2 hours with materials used in the workshop being part of the workshop cost.

Returns

Products with a proven receipt and in satisfactory condition are refundable or exchangeable. If a product is returned to us in faulty condition we do not take responsibility as our products are carefully stored and protected before they are passed on to a customer.

We advise you if there is an issue with a product to contact us through our email and we will do our best to resolve the issue before resorting to a refund or exchange of the product. If a product needs to be returned by delivery, we are not responsible for the shipping cost but we will cover the new product if an exchange goes ahead.

Geektopia does not take refunds on workshops once the class has proceeded

Shipping

Geektopia ships products worldwide although pricing varies in different locations. Online orders going around Australia are a $12.50 flat fee for standard shipping and $15.00 fee for Express. Orders going outside Australia are a $25.00 fee. All our orders are shipped using Auspost. When orders are shipped we will provide a tracking number to our clients through email. Orders to clients who live within a close suburb range of up to 10km of our headquarters, we are happy to personally bring your order to your door with your approval with a half price rate on standard shipping costs.